The MyChoicePad app (the “App”) and the MyChoicePad website (the “Websites”) are provided to you by ZOBI-WAN of 2 Church St, Burnham, Slough, Buckinghamshire SL1 7HZ, company number: 10204055 (“ZOBI-WAN”, “us”, or “we”).
By downloading and installing the App onto your device, accessing or using the Websites, and/or registering for an account, you are consenting to the processing of your personal information as explained in this policy. If you do not agree to the processing of your personal information as explained in this policy, we do not grant you permission to use the Websites or the App and you must uninstall the App from your device and not make any use of the Websites or the App.
INFORMATION WE MAY COLLECT FROM YOU AND HOW WE USE IT
We may collect and process the following information about you:
We may collect any information that you provide to us when (i) registering to use the App or Websites, (ii) subscribing to any service provided through the App or Websites, (iii) posting any material or content through the App or Websites, or (iv) you report a problem with the App or Websites. This kind of information may include your name and email address and other contact details. We use this information to enable you to have a user account with the App and/or Websites and make use of the features of the App or Websites and to enable us to provide a good level of customer service.
If you contact us with a complaint or query about the App and/or Websites, we may keep a record of that correspondence to ensure we provide a good customer service. We may also ask you to complete surveys about our products and services that we use for research purposes, although you do not have to respond to them. We may also collect details of your geo-location as well as the content you create through the App and/or Websites, for example personalised grids, so that we can understand how people use the App and/or Websites and also to ensure we provide a good customer service.
The App will require access to any photos, videos or recorded audio stored on your device if you wish to upload these to the App.
We may collect information about the device you use to download the App, including, where available, the device's unique device identifiers, operating system, mobile network information, for system administration purposes. We may also collect information about the computer you use to visit the Websites, including session data and your IP address. We may associate this kind of device information with the Submitted and Additional Information referred to in the sections above for customer services and system administration purposes and will treat the combined information as personal information in accordance with this policy for as long as it is combined.
When you use the App or Websites, we may also automatically collect and store certain information in our server logs to get a better understanding of how people use the App and Websites, for system administration purposes, and to ensure we provide a good user experience and customer service. This type of information includes anonymous “clickstream” data (i.e. information about when, how, and what parts of the App and Websites you use), viewed and exit pages as well as date or time stamps.
COOKIES AND SIMILAR TECHNOLOGIES
WHERE WE STORE YOUR PERSONAL INFORMATION
The information that we collect will only be stored at a destination within the European Economic Area (the “EEA”).
PASSWORDS AND SECURITY
If you create a user ID, a password or any other authentication information as part of our security procedures, you must treat such information as confidential. You must not disclose it to anyone else and must take appropriate steps to keep your information secure by not using an obvious login name and ensuring that you keep your password confidential and change it regularly. If you know or suspect that anyone other than you, or anyone authorised by you, knows your user ID, password or any other authentication information, you must promptly notify us using the contact details below. You are entirely responsible for all activities that occur through use of your user ID, even if another person was using your account at the relevant time. We are not responsible for any losses or liabilities arising out of or in connection with any unauthorised use of the App or Websites.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted via the App or Websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Only if you sign up to the marketing mailing list will we send you information about our products and services which may be of interest to you. You will always have the ability to withdraw this consent by unsubscribing. We may still contact you about service-related issues, such as where we make any changes to the App or Websites, or the Terms of this policy.
DISCLOSING YOUR INFORMATION
We may disclose your personal information to any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties: (a) in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets, (b) if ZOBI-WAN or substantially all of its assets are acquired by a third party, in which case personal information held by us about our users will be one of the transferred assets, or (c) if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request.
We may also disclose your personal information: (a) to enforce any part of the Terms and other agreements or to investigate potential breaches; (b) to resolve support issues; or (c) to protect the rights, property or safety of ZOBI-WAN, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You may wish to make use of a feature in the App that allows you to upload content such as any text, audio, video, image or other content via the App or Websites (“User Content”). If you have an individual account, your User Content will be treated as confidential and private to you. However, if you are part of an organisation, your User Content may be shared with administrators of that organisation and between accounts within that organisation. We are not responsible for personal information that you have made available to other users.
We may also share anonymous demographic and usage information with business partners.
CANCELLING YOUR ACCOUNT
You can cancel your user account at any time through the ‘Account’ tab on the MyChoicePad website. Once your account has been cancelled, any personal information we hold about you apart from any information which is held in our back-up systems will be deleted. Back-up data is deleted periodically.
ACCESS TO INFORMATION
You have a legal right to access information we hold about you. Any access request you make may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We may change this policy at any time. Your continued access or use of the Websites or App after such a change signifies your acceptance of the updated or modified policy. We may email registered users about any material changes to the policy and we may notify you of a change to this policy when you next start the App or use the Websites. The new policy may be displayed on-screen via the App and/or on the Websites and you may be required to agree to it to continue your use of the App or Websites. The date this Policy was last updated appears at the bottom.
Questions and comments regarding this policy should be sent to: firstname.lastname@example.org
This policy was last updated on 2nd February 2018.